FAQ

What size prints do you offer?

We offer an 11x14 size. Why do we offer this size exclusively? Because it is a step above the smaller 5x7 and 8x10 prints and it is the biggest size that can be shipped flat. It is also a very common standard sized print which makes finding frames easy.

Tell me more about your Giclée Prints

What is it made out of:

Our Giclée prints are printed on premium acid-free satin photo paper and use pigment based archival inks.

How does it ship:

Our Giclée prints are shipped with a 4-ply backing board and Premium Protective Closure Bags packed inside a branded flat rigid envelope mailer. Please note that up to six (6) prints will be shipped inside of the same sleeve/mailer. 

How much does shipping cost and when will I get my order?

Shipping is always free at PrintGalaxy! Our packages are delivered via USPS or UPS depending on which provides the best service given the season. Prints are placed in front of a backing board and then enclosed with a premium protective sleeve. All orders ship using a branded flat rigid envelope. Please note that up to six (6) prints will ship inside of the same sleeve/mailer. It takes up to two (2) days to print, cure, package, and ship your order. This means you will typically receive your order within 3-5 days.

(Standard shipping times are not guaranteed as they can be affected by volume and weather implications.)
Do you ship to Alaska, Hawaii, Puerto Rico or internationally?

Due to the high cost of shipping, customs, taxes, and general hassle to our customers. We do not ship to Alaska, Hawaii, Puerto Rico or internationally.

Do you offer refunds?

All items are custom made to order, so we are unable to process refunds, returns, exchanges, or cancellations. With this in mind please select the items you want in your cart carefully. However, we take great care in the delivery of our products. If you received an item with damage, send us an email with your order number, and an image of the damaged item to mail@printgalaxy.net within 72 hours for assistance in getting a replacement item.

Terms

Reselling of art purchased from PrintGalaxy is strictly prohibited


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